Refund policy

At Unixis Sport Store, customer satisfaction is our priority. We take pride in supplying only 100% authentic sporting goods. If you experience an issue with your purchase, we are here to help.

Please read our Return & Refund Policy carefully before making a purchase.

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1. Eligibility for Returns

We accept returns or exchanges within 7 calendar days from the date you receive your order.

To qualify for a return or exchange, the item must:

  • Include all original packaging.
  • Be in brand new and unused condition.
  • Not have been worn outdoors or during sports activities.
  • Be free from dirt, stains, scratches, odour, or damage.
  • Include original shoe box (must not be taped or damaged).
  • Include all accessories, tags, labels, manuals and free gifts.
  • Include the original purchase receipt or order confirmation.

Items returned that do not meet these conditions may be rejected.

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2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale items
  • Gift Cards
  • Clearance items
  • Flash Sale products
  • Promotional products
  • Products purchased using discount vouchers (unless defective)
  • Personalised or customised products
  • Socks that have been opened
  • Inner wear
  • Mouth guards
  • Water bottles
  • Compression wear
  • Shin guards with broken hygiene seal
  • Any hygiene-related products once opened
  • Products damaged due to misuse or negligence

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3. Change of Mind

If you simply change your mind:

We offer size exchange only, subject to stock availability.

  • Refunds are not available for:
  • Duplicate purchase
  • Customer preference
  • Wrong colour selected
  • Found cheaper elsewhere
  • Product no longer wanted
  • Wrong size selected by customer

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4. Size Exchange

If the size does not fit:

  • You may request a size exchange within 7 days provided:
  • The outsole is clean.
  • All tags remain attached.
  • Shoes have only been tried on indoors.
  • Original shoe box is in perfect condition.

If your requested size is unavailable, you may:

  • Receive Store Credit valid for 3 months.
  • Exchange for another product of equal or higher value (customer pays the price difference)

    NO CASH REFUND WILL BE PROVIDED.

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5. Manufacturing Defects

If you believe your item has a manufacturing defect:

Please contact us within 7 days of receiving the product.

Provide:

  • Video
  • Order Number
  • Photos of the defect

Our team will inspect the product.

If confirmed as a manufacturing defect, we will provide one of the following:

  • Exchange
  • Replacement
  • Repair (if applicable)

Assessment typically takes 3–7 business days.

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6. Items Not Considered Manufacturing Defects

The following are considered normal wear or misuse and are not covered:

  • Abrasion
  • Sole wear
  • Scratches
  • Colour fading
  • Water damage
  • Accidental damage
  • General wear and tear
  • Stud wear from playing
  • Torn upper from impact
  • Damage caused by pets
  • Damage caused by incorrect playing surface
  • Damage caused by improper cleaning
  • Damage caused by excessive heat


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7. Football Boots & Futsal Shoes

Football boots and futsal shoes should only be used on the surface they were designed for.

Examples:

  • FG boots on natural grass
  • AG boots on artificial grass
  • TF shoes on turf
  • IC shoes for indoor courts

Damage resulting from use on the wrong playing surface is not covered.

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8. Refund Policy

  • Refunds are only issued when:
  • Manufacturing defect confirmed.
  • Product unavailable after purchase.
  • Wrong item sent by Unixis Sport Store.

Approved refunds will be processed using the original payment method.

Processing time:

* 7–14 business days, depending on your payment provider.  

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9. Return Shipping

For change-of-mind or size exchanges:

  • Customer bears all shipping costs.

For confirmed defective or incorrect items:

  • Unixis Sport Store will bear the return shipping cost or reimburse reasonable shipping charges.

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10. Online Orders

    To request a return:

    Email our customer support with:

    • Full Name
    • Order Number
    • Contact Number
    • Reason for Return
    • Photos or videos (if applicable)


    Do not return products without receiving approval from our team.

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    11. Inspection Process

    Every returned item will undergo inspection.

    Unixis Sport Store reserves the right to reject returns if:

    • Shoe box is missing.
    • Product is incomplete.
    • Products have been used.
    • Product has been altered.
    • Product shows signs of misuse.
    • Original packaging is damaged.

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    12. Order Cancellation

    Orders may be cancelled only before shipment.

    Once an order has been dispatched, it cannot be cancelled.

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    13. Store Credit

    Where applicable, Store Credit:

    • Is valid for 3 months.
    • Cannot be exchanged for cash.
    • May be used for any available product.

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    14. Authenticity Guarantee

    Every product sold by Unixis Sport Store is:

    • Brand new
    • 100% Authentic
    • Covered by our quality assurance process
    • Sourced from authorised distributors and trusted suppliers

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    15. Contact Us

    For assistance regarding returns or refunds, please contact our Customer Support team through the contact information provided on the Unixis Sport Store website.